Question 1

What is the minimum age to use Popping?

Accepted Answer

In the United States, users must be 13 years old to create an account and use Popping.

Question 2

How do I create an account?

Accepted Answer

To create an account, you must provide your name, phone number and birthdate. We’ll send a verification code to your phone to confirm the number belongs to you. After your phone number is verified, you can create your username and start popping!

Question 3

What are the username requirements?

Accepted Answer

Popping usernames are limited to 15 characters and may only include letters, numbers, periods, and underscores.

Question 4

Where is Popping currently available?

Accepted Answer

Popping is currently available in the United States for iOS and Android.

Question 5

What is a ping?

Accepted Answer

A ping is like a post, or message that you’re sharing with an audience. Pings can include text, image, video or a hyperlink. You can also tag other users using the @symbol, use hashtags #, and you have the option to add a poll to any ping.

Question 6

What is a pop?

Accepted Answer

A pop is a ping that the author sets to disappear from view automatically, from 1 minute to 24 hours after it’s posted. You can make any ping a pop by tapping the clock icon while composing a ping.

Question 7

How do I compose a ping?

Accepted Answer

• Once inside the Popping app, tap the + button in the menu at the bottom of the screen.
 • Add the text of your post and up to ten pictures or videos, if desired. 
 • Determine the hub you want to share your post in. Post to the "Popping" hub when you want to share with the general Popping community or search for the hub in which you would like to share your post. 
 • Adjust your sharing preferences, if desired.
 • Optionally add a poll, or make the ping into a pop, which sets it to disappear from view after the amount of time you set, from 1 minute to 24 hours.

Question 8

What do the sharing options mean when composing a ping?

Accepted Answer

When creating your ping, you can choose who can see your post by selecting one of these settings.

Public: allows anyone on or off of Popping to view it.
Nearby + Favorites: Your post will be visible to all users viewing the hub it's posted to, and shown only in the feeds of users who are Nearby the location of the hub, or who have Favorited the hub you posted in.
Followers Only: limits visiblity to users who follow you on Popping.

Question 9

What is a hub?

Accepted Answer

Popping transforms map locations into communities, called hubs, for people to post and share messages in. Hubs are physical locations, such as parks, business establishments, schools, neighborhoods,  and other gathering places. Hubs should not be created for virtual locations like online retailers and fictitious locations.
Hubs representing a single person or an individual person or family’s residence are not permitted. For example, a hub may be created for a residential building, but cannot be created for any one unit within that building.

Question 10

Can anyone create a hub?

Accepted Answer

Users can create hubs for real geographic locations that fall into one of these categories: gym, hotel, medical, neighborhood, park, trail, or other outdoor attraction, place of worship, residential building, restaurant, school or educational, store, sports arena or stadium, travel for air, bus or train, other business, or other point of interest.
To create a hub, click the compass icon on the footer menu in the app. Tap the “+Hub” button and fill in the info about the hub you’d like to create.

Question 11

How do I create a hub?

Accepted Answer

To create a hub, click the compass icon on the footer menu in the app. Tap the “+Hub” button and fill in the info about the hub you’d like to create.
First, select the type of hub you are creating from the available selections. Then, enter the hub name and website, if applicable. If you are at the location where the hub is located, tap "Use Current Location” to automatically fill in the address details of the location. Otherwise enter the address of the hub's location. Review the map to ensure the location is correct, and then tap "Create hub".

Question 12

Can I send direct messages to other users?

Accepted Answer

Send direct messages to other Popping users by tapping the chat bubble icon on the footer menu. From there you can search for or select the user you’d like to start or continue your one-on-one conversation with.
Users can determine if they want to receive messages from any user, or just from those they follow through the settings available in their profile.

Question 13

Can I tag someone in a post?

Accepted Answer

To tag someone in a post, use the @ symbol, followed by the username of the person you would like to tag. If the user allows tagging, their username will appear on the screen. Click the name of the user to complete the tagging. The user will be tagged once the ping has been posted.
You can manage your tagging permissions in More > Privacy > Tagging.

Question 14

Where do you source your hub data?

Accepted Answer

Hubs are created using both publicly available information, including information from Open Street Maps,(https://www.openstreetmap.org/) as well as data submitted by Popping users.

Question 15

Why should I favorite a hub?

Accepted Answer

Favoriting a hub is a way to stay connected to what's happening in the places you love. On the home screen, swipe to the Favorites tab to view what's popping in your favorite places.
In your settings, you can choose if you’d like to receive notifications about new posts in your favorite hubs. To favorite or unfavorite a hub, tap the star icon next to the hub name.

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FAQS

Frequently asked questions about Popping. Don't see what you're looking for? Contact us at help@popping.social

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